You have just been recruited by the City of Marseille and you are being informed about a portal called Connect to access your work tools. The problem: no one has given you your credentials yet, and you don’t know whom to ask.
This portal, accessible via connect.e-mrs.fr, is the single entry point to professional messaging, business applications, and the daily management of municipal agents. Understanding how it works from the first days avoids weeks of administrative uncertainty.
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Connect agent and citizen portal: two worlds not to be confused
The most common confusion among new agents concerns the difference between Connect and the site Mes démarches en ligne. These two platforms have nothing in common technically.
Connect (connect.e-mrs.fr) is reserved for municipal agents. It relies on an organizational account, meaning an identifier created by the city’s information systems department. You cannot register yourself.
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Mes démarches en ligne (mes-demarches.marseille.fr) is aimed at residents for their family, housing, sports, or civil status procedures. Any resident can create a personal account there. Attempting to connect to Connect with a citizen account leads nowhere. New recruits wishing to quickly obtain access to Connect agent of the City of Marseille must therefore address exclusively to internal services, not the public portal.
Connect credentials: who issues them and how to speed up the process
You may have noticed that the “forgot password” button does not help you. That’s normal. Connect credentials are created by the IT department, not by the agent. As long as your HR file is not linked to your position and department, no account can exist.
The process of creating the organizational account
The process follows a precise sequence. Your hierarchical supervisor submits a request to the IT department, which then generates your credentials. The HR linkage (department, service, position) conditions the activation. Without this linkage, the IT department cannot process the request.
Specifically, here are the steps that depend on you:
- Check on your first day with your N+1 that the request for account creation has indeed been sent to the IT department.
- Confirm with the HR service of your department that your administrative linkage (position, grade, assignment) is correctly recorded in the system.
- Keep the document or email confirming your credentials. In case of loss, this linkage will allow for a quick reset.
Common blockages and how to circumvent them
The delay varies depending on the workload of the IT department and the quality of the information provided. An incomplete HR linkage (missing department, provisional grade) systematically blocks the account creation.
Following up with your N+1 is often more effective than contacting the IT department directly. The request must go through the hierarchical channel. If your supervisor confirms that everything has been sent but nothing is happening, ask them to check the request ticket with the internal IT support.
First connection to Connect: what happens concretely
Once you receive your credentials, go to connect.e-mrs.fr. The homepage displays “Sign in with your organizational account.” This is where you enter the identifier and password provided by the IT department.
JavaScript must be enabled in your browser for the page to function. If you see an error message mentioning JavaScript, check your browser settings or try another one (Chrome, Firefox, recent Edge).
After the first login, you will access the business applications related to your profile. The scope depends on your department and position. A reception agent in a municipal center will not have the same tools as a head of the sports or housing department.
Connect RH agent and dematerialized professional interview
Connect is not limited to messaging. It also provides access to the HR space dedicated to agents, often referred to as Connect RH Agent. This is where part of the administrative life is now managed.
Since 2023, the professional interviews of the City of Marseille have been dematerialized. The evaluator enters the report into the AZUR tool, and the agent tracks the progress via Connect RH Agent. School agents switched to this format in 2024.
You will be summoned at least eight days before the date of the interview. The preparation remains the same as in the paper format: assessment of work completed, wishes for development, training needs. The Connect account is essential to consult and acknowledge receipt of the report.
This point emphasizes the urgency of obtaining access quickly. Without an active Connect account, an agent cannot consult their evaluations or respond within the given deadlines.
Summary of actions to take upon your arrival
- Clearly distinguish Connect (agents, connect.e-mrs.fr) from the citizen portal Mes démarches en ligne: these are two separate systems.
- Ask your N+1 to submit the account request to the IT department on the first day, ensuring that the HR linkage is complete.
- Enable JavaScript in your browser before the first connection.
- Access Connect RH Agent to follow your dematerialized professional interviews and internal procedures.
An operational Connect account within the first week saves you from chasing your access for weeks. The key lies in two words: HR linkage. As long as this administrative step is not validated, no digital tool will open. Check it before everything else.